Last Updated: January 03, 2024
Author: Steve Ashwell

Bet365 Account Blocked – What to Do

Bet365 Account Blocked – What to Do

We’ve all been there – you’re ready to place a bet, you go to log into your Bet365 account, and boom, you’re locked out. What do you do? Panic? Fret not, this comprehensive guide will equip you with all the necessary information and steps to get your account back up and running.

Understanding Why Your Bet365 Account is Blocked

Before you can address the problem, it’s important to understand why your account might be blocked. Bet365, like any other reputable online betting platform, has stringent security measures in place to protect its users. If your account activity seems unusual or there’s suspicion of terms and conditions being breached, Bet365 may temporarily lock your account.

It’s crucial to understand that not only can your account be locked, but certain features can also be restricted by Bet365. These restrictions could be on:

  • Betting Amounts: There may be limitations on the maximum amount you can bet.
  • Betting Markets: Restrictions could be placed on the markets you can bet on.
  • Types of Bets: Certain types of bets may be off-limits.

These restrictions usually occur when Bet365 detects irregular betting patterns, potential misuse of the platform, or even if you’re consistently winning large amounts. The aim is to maintain fair play and protect the platform from being exploited.

So, if you find certain aspects of your Bet365 account suddenly restricted, it’s advisable to immediately get in touch with customer service to understand the cause and find an appropriate solution. 

Initial Steps to Take If Your Bet365 Account is Locked

Don’t panic if your account has been locked. Here are the first steps you should take to regain access:

Step 1: Verify Your Login Details

Mistyping your password or username is a common error. Double-check your details and try logging in again. Remember, passwords are usually case-sensitive.

Step 2: Reset Your Password

If you’re sure your username is correct, try resetting your password. Bet365 provides an option to do this on the login screen. Follow the prompts and check your registered email for further instructions.

Step 3: Check Your Email

Bet365 typically sends an email if they’ve locked your account, explaining why it’s been locked and what you need to do next. Check your inbox and spam folders for such an email.

Step 4: Contact Customer Support

If the above steps don’t work, it’s time to get in touch with Bet365 customer support. They are available around the clock and can provide specific assistance to unlock your account.

Communicating with Bet365 Support

When contacting Bet365’s customer support, be ready to provide your account details and any relevant information that could help them understand the issue. Be patient, polite, and cooperative. The support team is there to help you.

Common Issues and Resolutions

Every issue has a resolution. Some common problems and their solutions include:

Access issues: These could be due to technical problems or site updates. Try clearing your browser cache or accessing your account from a different device.

Account Verification: Bet365 may require additional documents to verify your identity or address. Ensure you submit these documents correctly.

Breach of Terms: If Bet365 suspects you’ve breached their terms and conditions, they may lock your account. Clarify the situation with customer service and rectify any issues.

Proactive Measures to Prevent Account Blockage

To keep your Bet365 account safe, follow these tips:

  • Use strong, unique passwords.
  • Keep your personal details up to date.
  • Regularly review Bet365’s terms and conditions.
  • Be aware of betting behaviour that might be deemed suspicious.

What If You Can’t Regain Access to Your Account?

If you’re unable to regain access, you may need to create a new Bet365 account. However, first, ensure all issues with your existing account have been resolved to avoid similar problems with the new one. 

If you find yourself unable to regain access to your Bet365 account despite your best efforts, you might consider exploring Non-Gamstop betting sites. These platforms aren’t registered with the UK’s self-exclusion scheme, Gamstop, and thus may offer a viable alternative for continuing your online betting activity:

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Understanding Bet365’s Reality Check and Self-Assessment Tools

Bet365 encourages responsible gambling. The Reality Check tool helps you keep track of how long you’ve been active on the site, while the Self-Assessment tool allows you to analyse your gambling behaviour.

Steps to Close Your Bet365 Account

If you wish to close your account, contact customer support. They will guide you through the process, which typically involves confirming your decision and ensuring you’ve withdrawn all remaining funds.

bet365 support


Being locked out of your Bet365 account can be frustrating. However, by understanding why this happens and knowing the steps to resolve it, you can navigate this process with less stress. Always gamble responsibly and ensure your account information is secure and up-to-date.


Why did bet365 ban me?

Bet365 may ban users due to suspected misuse of the platform, violation of terms and conditions, or irregular betting patterns.

Why can’t I get bet365 on my phone?

This could be due to an outdated app, a slow internet connection, or country-specific restrictions. Make sure your app is updated and your internet connection is stable.

How do I log into my bet365 account?

Visit the bet365 website or app, enter your username and password in the designated fields, and click ‘Log In’.

How do I contact Bet365?

Bet365 provides several contact options including 24/7 live chat, email, and telephone. These can be found in the ‘Contact Us’ section of their website or app.

Can you use Bet365 without verification?

No, Bet365 requires users to verify their accounts to ensure the safety and security of the platform and its users.

How to bypass bet365 verification?

It’s not advisable or possible to bypass bet365’s verification process. It’s in place for user and platform security, and it is a requirement for all users.

Can you unban yourself from bet365?

No, only bet365 can lift a ban. If your account is banned, contact bet365 customer service to discuss your case.

What do I do if I don’t know my bet365 username?

If you forget your username, use the ‘Lost Login?’ feature on the bet365 login page. You can retrieve your username via your registered email address.

Steve Ashwell

Hi, welcome to our website! My name is Steve Ashwell; I run these expert pages for UK gamblers. Here you find everything for A-quality pastime at the Best Non Gamstop Casinos.

I’m 37 years old British and work as a digital specialist. I spend a lot of time making things work. My job is partly about engineering and evaluation stuff. Also, I love gambling.

That’s why my team and I made that site. Here we collect all the knowledge about that industry, our experience and our learnings.

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