Submit a complaint
We care about your gaming experience and responsibly consider your feedback.
In this form, you can share problems you have encountered with a particular casino or bookmaker.
Please describe your problem in detail, and if possible provide proof – screenshots of correspondence with the support department, etc.
We will process your request and try to contact the casino or bookmaker to improve your user experience with online casinos not at Gamstop.
Your feedback can also impact our ratings of represented online casinos and bookmakers.
Before sending a complaint, be sure you have read the casino or bookmaker’s policy.
For example, if your bonus does not match the advertised one, please carefully read the promotion terms and conditions.
If your withdrawal is delayed – please, look thoroughly at the terms of payment, and so on.